Privacy Policy

Last updated: 2026 (placeholder)

This Privacy Policy explains how Pawllicy Insurance Services LLC, doing business as Pawllicy ("Pawllicy," "we," "us," or "our"), a licensed insurance agency, collects, uses, discloses, and protects information when you visit pawllicy.com or request a pet insurance quote. Pawllicy is an insurance producer; the insurers whose policies we help you obtain maintain their own privacy practices, which govern the information they collect once you become their policyholder.

1. SCOPE

This Policy applies to information we collect through our website, quote forms, phone and text interactions, and marketing. It does not apply to the practices of insurers, third-party service providers, or websites we do not control. Because we are a financial institution under the federal Gramm-Leach-Bliley Act (GLBA) and applicable state insurance information privacy laws, our handling of nonpublic personal financial information is also governed by those laws, and you may receive a separate GLBA privacy notice in connection with a specific insurance transaction.

2. INFORMATION WE COLLECT

a. Information you provide: your name, email, phone number, mailing address, and state/ZIP; information about your pet (species, breed, age, sex, health information you choose to share); coverage preferences; and messages you send us.

b. Information collected automatically: IP address, device and browser type, pages viewed, referring/exit pages, and interactions, collected via cookies, pixels, tags, and similar technologies.

c. Information from third parties: analytics and advertising providers, lead sources you may have used, and, with your authorization, insurers and their rating systems.

We do not request or intentionally collect Social Security numbers, government ID numbers, bank account numbers, or payment card numbers through our marketing quote forms. Do not submit such information to us.

3. HOW WE USE INFORMATION

We use information to: provide quotes and comparisons; connect you with insurers and complete enrollment you request; respond to you and provide customer service; contact you (including by call, text, or email) about quotes and coverage where you have consented as required by law; operate, secure, and improve our website; measure and target advertising; and comply with legal, regulatory, and insurance-licensing obligations.

4. HOW WE DISCLOSE INFORMATION

We may disclose information to: (a) insurers, underwriters, and their agents to obtain quotes and complete transactions you request; (b) service providers who host, analyze, secure, or support our operations under contract; (c) advertising and analytics partners; (d) a telehealth-veterinary or other benefit provider if you elect a benefit that involves them; (e) regulators, law enforcement, or others when required by law or to protect rights and safety; and (f) a successor in a merger, acquisition, or asset sale. We do not sell your nonpublic personal financial information for money. Some sharing for cross-context behavioral advertising may be considered a "sale" or "sharing" under certain state laws; see Section 7 for your choices.

5. COOKIES AND TRACKING

We use strictly necessary, functional, analytics, and advertising cookies and similar technologies. You can control cookies through your browser settings and, where offered, our cookie preference tool. We honor Global Privacy Control (GPC) browser signals as an opt-out of "sale"/"sharing" where required by law.

6. ADVERTISING

We use third-party advertising services, including Google, to show and measure ads. These partners may use cookies and identifiers to serve ads based on your visits here and elsewhere. You can opt out of personalized advertising via Google Ads Settings and the Digital Advertising Alliance (optout.aboutads.info) and Network Advertising Initiative (optout.networkadvertising.org) tools, and via GPC where applicable.

7. YOUR PRIVACY RIGHTS

Depending on your state of residence, you may have rights to access, correct, delete, or obtain a portable copy of your personal information, and to opt out of targeted advertising, "sale"/"sharing," and certain profiling. Virginia residents have rights under the Virginia Consumer Data Protection Act (VCDPA). New York residents are protected under New York's SHIELD Act data-security requirements and applicable insurance information privacy laws. Florida residents may have rights under the Florida Digital Bill of Rights where applicable. To exercise a right, contact us at privacy@pawllicy.com or (855) 729-2687. We will verify your request as required by law and will not discriminate against you for exercising your rights.

8. DATA SECURITY

We maintain administrative, technical, and physical safeguards designed to protect information, consistent with the SHIELD Act and applicable insurance data-security requirements. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. DATA RETENTION

We retain information for as long as needed to provide services, comply with legal, tax, insurance-licensing, and advertising-recordkeeping obligations, resolve disputes, and enforce agreements, after which we delete or de-identify it.

10. CHILDREN'S PRIVACY

Our website is intended for adults and is not directed to children under 16. We do not knowingly collect personal information from children.

11. TEXT MESSAGING (SMS/MMS)

If you consent to receive texts, message frequency varies, message and data rates may apply, and you can reply STOP to opt out or HELP for help. Consent to receive marketing texts is not a condition of purchase. Mobile opt-in data and consent are not shared with third parties for their own marketing.

12. THIRD-PARTY LINKS

Our site may link to insurers and other third parties whose privacy practices are governed by their own policies. We are not responsible for their practices.

13. CHANGES TO THIS POLICY

We may update this Policy from time to time. We will post the updated version with a new "Last updated" date and, where required, provide additional notice.

14. CONTACT US

Pawllicy Insurance Services LLC (d/b/a Pawllicy), Attn: Privacy

1000 Example Avenue, Suite 100, Miami, FL 33131

Email: privacy@pawllicy.com · Phone: (855) 729-2687